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| COVERED PRODUCT |
| Repair Plans: This Service Agreement covers Major Appliances such as Washing Machines, Dryers, Dishwashers, Refrigerators, Freezers, Ranges, Cook Tops, Ovens, Microwave Ovens, Air Conditioners and Major Consumer Electronics such as Televisions. |
| Exchange Plans: This Service Agreement covers eligible products purchased for less than five hundred ($500.00) dollars, except Major Appliances and Major Consumer Electronics covered by the Repair Plans. |
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| PRODUCT ELIGIBILITY |
| The protection offered under this Service Agreement is among the most dependable and comprehensive available, offering
coverage above and beyond that offered by the manufacturer. This Service Agreement covers Products purchased as new or
factory-refurbished and manufactured for use in the United States, which at the time of purchase included a manufacturer's
original or factory-refurbished warranty valid in the United States. In order to be eligible for a Repair or Exchange Service
Agreement, the manufacturer's original or factory-refurbished warranty must provide at least ninety (90) days parts and labor
coverage. In order to be eligible for a Water Heater Service Agreement, the manufacturer's original warranty must provide at
least one (1) year labor coverage. Coverage only applies to Products used non-commercially, unless the optional Service
Agreement for commercial coverage has been purchased for eligible Products. Accessories and/or add-on options purchased
separately and not essential to the basic function of the covered Product are not eligible for coverage. |
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| DEDUCTIBLE |
| There is no deductible under this Service Agreement. |
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| COVERAGE |
| WHAT IS COVERED: We agree to repair or replace Your Product in the event Your Product is rendered inoperable due to a mechanical or electrical Failure during the term of this Service Agreement, if the Product is not covered under any other insurance, warranty, guarantee and/or Service Agreement. Parts used to repair or replace Your Product may be new, used, refurbished, and/or non-original manufacturer parts that perform to the factory specifications of Your Product. This Service Agreement does not cover repair or replacement of the Product for any of the causes, or provide coverage for any losses set forth in the section entitled "WHAT IS NOT COVERED" below. |
| The following coverage applies to Repair Plans only: |
- This Service Agreement covers parts and labor costs to repair or replace Your Product in the event Your Productexperiences a Failure, as defined; unless otherwise stated in the "WHAT IS NOT COVERED" section of this Service Agreement.
- Your coverage under this Service Agreement is effective beginning on the date You purchase Your Product or on the date Your original Product was delivered to You and as stated on Your purchase receipt, whichever is later, and will expire either two (2), three (3), four (4) or five (5) years from this effective date depending on the length of the Service Agreement You purchased and as stated on Your purchase receipt.
- This Service Agreement is inclusive of Your Product's manufacturer's warranty; it does not replace Your Product's manufacturer's warranty, but it does provide certain additional benefits as listed within this Service Agreement during the term of the manufacturer's warranty.
- Parts and services that are covered under the manufacturer's warranty during the manufacturer's warranty period or that are the subject of a manufacturer's recall are the responsibility of themanufacturer and are not covered under this Service Agreement.
- After the manufacturer's warranty expires, this Service Agreement continues to provide the benefits provided by the manufacturer's warranty (excluding any manufacturer's loaner program), as well as certain additional benefits as listed within this Service Agreement
- If We determine, in Our sole discretion, that Your Product cannot be repaired, We will replace it with a Product of like kind and quality that is of comparable performance or reimburse You for replacement of the Product with a voucher or gift card, at Our discretion, equal to the current market value of the Product, as determined by Us, not to exceed the original purchase price of Your Product, excluding taxes subject to the "LIMITS OF LIABILITY" section of this Service Agreement.
- Technological advances may result in a replacement Product with a lower selling price than Your original Product. No refunds will be made based on the replacement Product cost difference. If Your Product is not repairable and a replacement Product is not available, We will reimburse You up to the original purchase price of Your Product, excluding taxes, subject to the "LIMITS OF LIABILITY" section of this Service Agreement and this Service Agreement will be fulfilled and all obligations satisfied.
- Replacement parts or Products may be new or rebuilt to meet the manufacturer's specifications of the original Product at Our discretion. Our obligations under this Service Agreement will be fulfilled in their entirety if We replace Your Product with a new or refurbished Product or issue You a voucher or gift card for replacement value of Your Product pursuant to these terms and conditions.
- Parts and/or Products replaced under the terms and conditions of this Service Agreement become Outsole property, except where prohibited by law. An inspection of Your Product may be required prior to its replacement. If required all costs related to the return shipment of the defective Product shall be Our responsibility.
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| If Your original Product was installed by an NSI Authorized Dealer as stated on the same purchase receipt as the one provided through the purchase of this Service Agreement, and You receive a replacement Product pursuant to these terms and conditions or it is necessary for Us to remove Your Product for it to be serviced, We will cover the delivery and installation costs for Your replacement Product or serviced Product exclusive of any and all parts such as mounting brackets, kits, etc. that may be needed to complete the installation. |
| The following coverage applies to Exchange Plans only: |
- This Service Agreement covers a one-time replacement Your Product in the event Your Product fails to properly operate due to defects in materials or workmanship and normal Wear and Tear; unless otherwise stated in the Exclusions from Coverage section of this Service Agreement.
- Your coverage under this Service Agreement is effective beginning on the date of the shortest portion of the manufacturer's warranty on Your covered Product ends, and will expire either one (1) or two (2) years thereafter or upon replacement of Your covered Product under this Service Agreement during the term of coverage.
- If We determine to replace Your covered Product, in Our sole discretion, We reserve the right to replace it with a Product of like kind and quality, not necessarily same brand, equal to the current market value of the Product, as determined by Us, not to exceed the original purchase price of Your Product, excluding taxes.
- Technological advances may result in a replacement Product with a lower selling price than Your original Product. No refunds will be made based on the replacement Product cost difference. If a replacement Product is not available, We will reimburse You up to the original purchase price of Your Product, excluding taxes, and this Service Agreement will be fulfilled and all obligations satisfied.
- Replacement Products may be new or rebuilt to meet the manufacturer's specifications of the original Product at Our discretion. Our obligations under this Service Agreement will be fulfilled in their entirety if We replace Your Product with a new or refurbished Product, or issue You a voucher or gift card for replacement value of Your Product pursuant to these terms and conditions.
- Products replaced under the terms and conditions of this Service Agreement become Our sole property, except where prohibited by law. You may be required to return the defective Product to the Administrator prior to receipt of any replacement product. All costs related to the return shipment of the defective Product shall be Your responsibility.
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| OPTIONAL SERVICE AGREEMENT |
| The following options are only available on eligible Repair Plan Service Agreements only. |
| Screen Protection Service Agreement – if purchased, this Service Agreement will furnish labor and replacement parts necessary to replace Your covered screen should it become cracked or broken for reasons other than mechanical or electrical defects, failures, willful customer abuse or misuse, mishandling, improper installation and/or manufacturer defects. This Service Agreement is limited to two (2) screen replacements during the term of this Service Agreement; and must be purchased in conjunction with a NSI Protection Plus Service Agreement. This Service Agreement provides carry-in service, unless the corresponding NSI Protection Plus Service Agreement provides on-site service. |
| Lamp Replacement Service Agreement – if purchased, this Service Agreement will furnish a replacement lamp for an LCD, LCoS, D-ILA or DLP lamp that has failed and would normally be covered by the original manufacturer's written warranty, during the entire term of this Service Agreement. The coverage under this Service Agreement is limited to one (1) lamp replacement. This Service Agreement will not be responsible for any other parts that should fail or for trip, labor or shipping charges. Eligible products for the Lamp Replacement Plan coverage are the LCD, LCoS, D-ILA or DLP rear-projection television sets or projectors. In order for coverage to apply, one of the following events must occur: (1) the lamp must be completely burned out with no visible picture on the screen, or (2) the preset manufacturer message appears indicating that the lamp must be replaced, or (3) the number of hours that the manufacturer has indicated for useful life of the lamp has been reached. This Service Agreementmust be purchased at the same time and on the same sales receipt as the covered LCD, LCoS, D-ILA or DLP rear-projection television or projector. |
| Major Component for Appliances Service Agreement – if You purchased a Service Agreement for a Major Appliance and Your receipt indicates You purchased an additional Major Component for Appliance Service Agreement, then You will receive an additional five (5) years of coverage for the Major Component Part only (AC, Dehumidifier, Refrigerator or Freezer Sealed Refrigeration System, Cooktop, Range or Wall Oven Electric or Gas Heating Elements, Range Hood Ventilation Motor, D/W Motor/Pump Assembly, Dryer Motor, Warming Drawer Electronic Board, Washer/Dryer Combo Motor, Microwave Magnetron Tube, Washer Motor or Transmission) from the end of Your Major Appliance Service Agreement. Major Component coverage, when purchased alone, will cover the Major Component Part for only five (5) years from the date of purchase of Your Product. Major Component coverage is only for the Major Component Part in the event of a mechanical or electrical failure and does not include trip and labor charges, or any other part that should fail. |
| Commercial Service Agreement – for Products used in a Commercial setting/environment (i.e. for use other than in a residential single-family setting), a Commercial Service Agreement is required. When purchased, this Service Agreement will furnish replacement parts and/or labor necessary to maintain Your covered Product being used in a Commercial setting, when the manufacturer's original warranty is null and void. For these Products, this Service Agreement will begin from day one (1) and continue for the period of time defined on Your sales receipt. Some Products are manufactured specifically for Commercial use and include a manufacturer's warranty. For these Products, this Service Agreement begins upon expiration of the shortest portion of the manufacturer's original or factory-refurbished warranty. During the manufacturer's warranty period, any parts, labor, trip or shipping costs covered by that warranty are the sole responsibility of the manufacturer. (For additional coverage information, refer to the Repair Plan listed above.) Special Features, Benefits or Optional Plans (i.e., Food Loss, Lamps, Screens, etc.) are not available for Products covered under the Commercial Service Agreement. |
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| SPECIAL FEATURES |
| The following coverage is only applicable for eligible Repair Plan Service Agreements. |
| Food Loss - This feature will reimburse You for food loss (perishable items that require refrigeration) due to the mechanical and/or electrical Failure of Your covered refrigerator or freezer. Request for service should be initiated within 24 hours from discovery of refrigeration failure. To receive coverage for food loss, the Failure of Your refrigerator or freezer must be due to a defect in the components of the appliance, excluding icemaker repairs. You will be reimbursed up to a maximum of two hundreddollars ($200.00) per qualified service repair. To receive payment, You must have the Product repaired by a service center authorized by the Administrator and submit the following to the Administrator at P.O. Box 1189, Bedford, TX 76095 Attn: Claims:a copy of the repair order, an itemized list of food lost due to the lack of refrigeration, and proof of purchase for the replaced food. |
| Power Surge – This feature protects Your covered Product against damage or defects caused by a power surge up to a maximum of the replacement cost of the Product over the life of the Service Agreement while Your covered Product is properly connected to a surge protector approved by the Underwriter's Laboratory Inc. (UL) for the appropriate capacity of the covered Product. Connection to a UL-approved surge protector is not required for Major Appliances, such as Washing Machines, Dryers, Dishwashers, Refrigerators, Freezers, Ranges, Cook Tops, Ovens, Microwave Ovens and Air Conditioners; but is required for Televisions; and when recommended by the manufacturer for other consumer electronic products. |
| No Lemon Guarantee – If the covered Product has three (3) service repairs covered under this Service Agreement completed and a fourth (4th) covered repair is required, as determined by Us, within any twelve (12) month period, We will replace the covered Product with a product of like kind and quality, but not necessarily same brand. If any of the repairs occur during the manufacturer's warranty term, You must provide proof of such repairs. The cost of the replacement Product will not exceed the original Product purchase price and may be less due to technological advances. We reserve the right to issue a voucher for the original Product purchase price. Once the covered Product is replaced, then this Service Agreement is considered fulfilled and coverage ends. Preventative maintenance checks, manufacturer or service recalls, cleaning, product diagnosis, customer education, accessory repairs/replacements, consumable components, computer software-related problems, and any unauthorized repairs done outside of the United States are not considered repairs for the purpose of this No Lemon Guarantee. |
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| SERVICE LOCATION |
| If Your Service Agreement includes In-Home/On-Site Service, We will arrange for Your Product to be serviced at Your residence, provided You have fulfilled the following provisions: (1) accessibility to the Product; (2) a non-threatening and safe environment; and (3) an adult over the age of 18 to be present for the period of time Our authorized technician is scheduled for service and while Our authorized technician is on Your property servicing Your Product. In-Home/On-Site Service will be provided by the authorized service provider during regular business hours, local time, Monday through Friday, except holidays. If You live beyond a fifty (50) mile radius from an authorized service provider, you may be required to pay additional trip charges. Televisions 40" and larger will receive In-Home Service as stated above; all Televisions smaller than 40" will be repaired at an authorized Depot Center, unless the original manufacturer's warranty states otherwise. We will be responsible for all shipping and insurance costs; including to and from the designated Depot Center and packaging materials and applicable instructions. |
| If Your Service Agreement includes Depot Service, We will be responsible for shipping and insurance of the Product to the designated Depot Center. We will also pay for return shipping of the Product to Your residence. If Your Product qualifies for Carry-In Service, You are responsible for transporting Your Product to and from the designated service center. If We require You to ship Your Product, any shipping charges will be Your responsibility. A copy of the proof of Product purchase (sales receipt) and a brief written description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper packaging. If Your Service Agreement originally included Carry-In, Depot or Mail-In service, but has been built-in and rendered as a permanent fixture inside or outside of Your residence and You are unable to transport or ship the Product in accordance with the terms and conditions of this Service Agreement, You will be responsible for the On-Site service call charge. The service call charge is payable to the servicer at the time of service. If Our diagnosis indicates that the failure is not covered AMT-NSI-EC03 (10/11) Page 5 of 10 by this Service Agreement, You will be responsible for all service fees incurred for such diagnosis, inclusive of trip charge. (Exchange Plan Service Agreements are only eligible for Carry-In/Depot Service.) |
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| IF YOUR PRODUCT NEEDS REPAIR |
| If You need to file a claim under this Service Agreement, You must contact the Administrator at 1-888-446-8008 (available 24 hours a day) to obtain a repair authorization number prior to having any repairs made to Your Product. For on-line service or web-chat, log onto www.WCPSOnLine.com. For faster service, please have Your proof of Product purchase (sales receipt) available when You contact the Administrator. THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for repairs, the service representative will direct You to a designated service center. Do not return Your Product to Your retailer unless so instructed by the Administrator. If Your Service Agreement expires during the time of an approved repair or replacement, this Service Agreement is extended until the repair or replacement has been completed. |
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| LIMITS OF LIABILITY |
| For any single claim, the limit of liability under this Service Agreement is the lesser of the cost of (1) authorized repairs, (2) replacement of the original covered Product with a new or refurbished product of like kind and quality, not necessarily same brand, that is of comparable performance, or (3) reimbursement to You for authorized repairs or replacement of the original Product |
| Technological advances may result in a replacement Product with a lower selling price than Your original Product. No refunds will be made based on any cost difference associated with a replacement Product. If We do replace Your Product, this Service Agreement will be considered fulfilled and all its obligations satisfied. If Your Product is not repairable and a replacement Product is not available, We will reimburse You up to the original purchase price of Your Product; excluding taxes, and this Service Agreement will be considered fulfilled and all its obligations satisfied. |
| WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING, BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE. WE SHALL NOT BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS(MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABLITY RELATES TO THE MECHANICAL FITNESS OR YOUR COVERED PRODUCT PRIOR TO CONTRACT ISSUANCE) THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS SERVICE AGREEMENT, INCLUDING INHERENT PRODUCT FLAWS, SUCH AS EPIDEMIC FAILURE OR FAILURES SUBJECT TO RECALLS. |
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| WHAT IS NOT COVERED |
| This Service Agreement does not cover: |
- Damage to Your Product caused by accident, abuse, neglect, physical damage, misuse (including faulty installation, repair, or maintenance by anyone other than a service provider authorized by the Administrator, and use/care outside of the manufacturer's specifications), unauthorized modification, extreme environment (including extreme temperature or humidity), external condensation, complete submersion in liquid (e.g., pool, bathtub, etc.), warping, bending, lightning, fire, smoke, sand, flood, wind, storm, earthquake, rust, corrosion, insect infestation, rodents, war, terrorism, Acts of God or other external causes;
- Products that have been lost or stolen (this Service Agreement only covers Products that are returned to Us in their entirety); cosmetic damage to Your Product; including, but not limited to: scratches, dents and broken plastic on parts, which does not otherwise affect its functionality or materially impair Your use of the Product;
- Products with a Serial Number that has been altered, defaced or removed, problems caused by a device that is not Your Product, including equipment purchased at the same time as Your Product; controllers, consumable parts(such as batteries, unless expressly provided for herein); damage to, or loss of, any software or data residing or recorded in Your Product (when providing repair or replacement service, We will use reasonable efforts to reinstall Your Product's original software configuration and subsequent update releases, if You provide Us with the Product's restoration disk; but will not provide any recovery or transfer of software or data that was not originally included in Your Product.;
- Failures or parts and/or labor costs incurred as a result of a manufacturer's recall; fees or costs related to third-party contracts, consequential or incidental damages; including, but not limited to: loss of use, loss of business, loss of profits, loss of data, downtime, charges for time and effort, "no problem found" diagnoses, or failures that occurred prior to the purchase of this Service Agreement;
- Products used for commercial purposes, unless expressly stated on Your purchase receipt that this is a Commercial Service Agreement;
- Personal items left in the Product (You are responsible for removing all personal items from the Product before service is performed); parts and services covered under Your Product's manufacturer's warranty; remote control reprogramming; damage due to contact with any human or animal bodily fluids, or any resulting secondary damages;
- Any physical damage; such as, but not limited to: Products that fall from extreme heights (such as decks, balconies, or out of windows), AMT-NSI-EC03 (10/11) Page 6 of 10 Products that have been run over or that fall from moving vehicles, damage from liquid immersion/submersion or any resulting secondary damage;
- Improper packing and/or transportation by You or Your representative resulting in damage during shipment to a service center or relocation of the covered Product;
- Installation, removal, reinstallation or improper installation of components, upgrades, attachment or peripherals;
- Interruption of gas or electrical service; signal reception or transmission problems resulting from external causes and/or loss of power; improper use of electrical/power, power "brown-out", power overload or power surge (unless covered as further defined in the Special Features section of this Service Agreement);
- Any malfunction, failure or damage that would not be covered by the original manufacturer's warranty;
- Any repairs or replacements to the Product that are covered under any other insurance, warranty, guarantee and/or Service Agreement, regardless of their ability to pay for such repairs;
- Normal periodic or preventative maintenance, user education, set-up or adjustmentsto the Product;
- Claims that occur or are reported to Us after the expiration date of this Service Agreement;
- If You purchased a Water Heater Plan, in addition to the exclusions listed that apply in this section of the Service Agreement, the following are also excluded: (A) cost of any parts required to be repaired or replaced, (B) any Product where the manufacturer's parts warranty has expired, (C) solar water heaters, (D) holding or storage tank, and (E) Water tank reinstallation costs outside of labor (such as additional licensing, permits, piping, electrical, venting, or other items required by local, county, or State regulations).
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| IMPORTANT CONSUMER INFORMATION |
| In addition to the security offered by dealing with a leader in the industry, the obligations assumed under the terms of this Service Agreement are fully insured by an insurance carrier, Wesco Insurance Company, 59 Maiden Lane, 6th Floor, New York, NY 10038, 1-866-505-4048. |
| If We fail to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, You are entitled to make a written claim directly against the Insurer, Wesco Insurance Company, at 59 Maiden Lane, 6th Floor, New York, NY 10038, 1-866-505-4048. Please enclose a copy of Your Service Agreement and proof of Product purchase. For residents of Florida, the obligations under this Service Agreement are directly assumed by Technology Insurance Company, Inc., 59 Maiden Lane, 6th Floor, New York, NY 10038. For residents of the State of Washington, if We fail to pay or provide service on a claim, You may make an immediate and direct claim to the insurer. |
| If the covered Product is exchanged by the manufacturer or an NSI Authorized Dealer, You must advise the Administrator in writing at P.O. Box 1189, Bedford, TX 76095 Attn: Data Entry or call 1-888-446-8008 with the date of exchange, make, model, and serial number of the replacement Product within 10 days of the exchange. In the event of such exchange, the coverage period shall not exceed the original contract expiration date. If You transfer ownership of the covered Product, this Service Agreement may be transferred by sending to the Administrator, at the address above, the name, address, and phone number of the new owner within 10 days of the transfer along with a $10.00 transfer fee. The cancellation provisions of the service contract apply only to the original purchaser of the service contract. |
| This Contract, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt for Your covered Product, constitutes the entire agreement and no representation, promise or condition not contained herein shall modify these items, except as required by law. |
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| DISCLAIMER OF CERTAIN LIABILITIES |
| Under no circumstances shall the NSI Authorized Dealer, WCPS, or the Insurer be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, loss of data, and the like), even if any party has been advised of the possibility of such damages. This Service Agreement will not cover any defects that are subject to a manufacturer's program of reimbursement. This Service Agreement is not a warranty or insurance policy; it is a Service Contract. This Service Contract is not intended to create or limit any implied warranties concerning Your Product, which may or may not exist under applicable law. |
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| OUR RIGHT TO RECOVER PAYMENT |
| If You have a right to recover against another party for anything We have paid under the service contract, Your rights shall
become Our rights. You shall do whatever is necessary to enable us to enforce these rights. We shall recover only the excess
after You are fully compensated for Your loss. |
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| CANCELLATION |
| You may cancel this Service Agreement by informing the selling retailer of Your cancellation request within thirty (30) days of the purchase of the Service Agreement, and You will receive a one-hundred percent (100%) refund of the full purchase price of Your Service Agreement. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Agreement purchase price, minus the cost of repairs made (if any), and minus an administrative fee not to exceed 10% of the Service Agreement purchase price or twenty-five dollars ($25.00), whichever is less, unless otherwise provided by state law. |
| If We cancel this Service Agreement, We must provide You with a written notice at least 15 days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. If We cancel this Service Agreement, You will receive a refund based upon one-hundred percent (100%) of the unearned pro-rata purchase price of this Service Agreement |
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| TO RENEW THIS SERVICE AGREEMENT |
| You may be eligible to renew Your coverage, please call 1-800-909-3549 before the expiration date of this Service Agreement. Renewal prices will reflect the age of the Product, current service costs, and Product repair experience. Renewal prices will be available from WCPS upon request at time of renewal. Note: Not all Products are eligible for renewal. |
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| These terms & conditions are available on Our Website at www.wcpsonline.com/NSI or call (888) 446-8008 to have a copy mailed to You. |
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| (This is not a legal document. This is a sample of the Terms and Conditions of your contract. Your actual Terms and Conditions will be printed on the back of your contract.) |
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